Refund Policy

365 DAY RETURN POLICY

All items are covered by our 365 day return policy. If your new, unused* item doesn’t work out, you have 365 days to return or exchange it. Docks and Boat Lifts are not covered by this policy.

Return options:

  1. Ship your items to our store.
  2. Return your items in person.

    *All items must be returned in NEW, original condition, including manufacturer packaging, tags, documentation and any accessories. Returns will be refused if items arrive used or damaged due to improper packaging. Please ensure returns are carefully packaged.


    We do not accept used items, but we are happy to help you with any manufacturer defects and warranty replacements.


    Exchanges
    The fastest way to exchange your new, unused item is to initiate a return and place a new order through our website. You will receive a refund(minus shipping) for your item once we receive the return. Feel free to give us a call to set up your exchange or answer any questions.

    To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

    Several types of goods are exempt from being returned. Knives, Firearms, Ammunition, Electronic, Liquids, Shorts, Bathing Suits, Sale or Closeout items cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

    Additional non-returnable items:
    Gift cards

    Please do not send your purchase back to the manufacturer.

    Refunds (if applicable)
    Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
    If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

    Late or missing refunds (if applicable)
    If you haven’t received a refund yet, first check your bank account again.
    Then contact your credit card company, it may take some time before your refund is officially posted.
    Next contact your bank. There is often some processing time before a refund is posted.
    If you’ve done all of this and you still have not received your refund yet, please contact us at info@stcroixdock.com.

    Sale items (if applicable)
    Only regular priced items may be refunded, unfortunately sale, clearance, or closeout items cannot be refunded.

    Exchanges (if applicable)
    We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@stcroixdock.com and send your item to: 2091 US Highway 8 Saint Croix Falls Wisconsin US 54024.

    Gifts
    If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

    If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

    Shipping
    To return your product, you should mail your product to: 2091 US Highway 8, Saint Croix Falls, Wisconsin US 54024

    You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

    Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

    If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.